Feel
free to email service@flyingbean.com
with your questions,
comments, or suggestions. We love to hear from you! |
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What
Our Customers are Saying |
"I
am extremely happy with this product. I have tried many
different coffee beans over the years, but this one
is unbelievable! I just love it. I am truly letting
you know that your coffee is Superior! "
Lori
S.
Fairview Park, Ohio
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Freshness
Guarantee
We
roast our beans Monday through Thursday for maximum freshness. All orders are shipped
fresh, usually within 24 to 72 hours after roasting, depending on such factors as flavoring, grinding, and in-stock availability. Depending on your shipping
preference, you are able to order and receive your coffee within
approximately 5 to 6 business days of the roasting process. This gives you the
freshest possible coffee you can get without going to the roaster
directly, which is not usually possible, or roasting it yourself.
The coffee that you buy at the grocery store or local coffee shop
which can be "gourmet coffee", has sometimes been sitting in a container
that is not vacuum sealed for possibly months at a time, depending
on the popularity of the coffee or espresso flavor. So not only
is it old (all coffee should be used within 3 - 4 weeks of roasting),
but it is stale due to the environment it is kept in. All of our
coffees are shipped fresh and in resealable bags with CO2 valves.
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Shipping
Carriers |
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US
Postal Service Priority Mail |
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UPS
Ground |
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US
Postal Service Rates |
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Estimated shipping time - 2 - 3 days.
We only
charge actual rates charged by the US Postal Service which
now goes according to region. You can check the exact rate
by clicking on the following link to go to the www.USPS.com
website and follow the directions. Use 97062 as the "from"
zip code..
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UPS
Ground |
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Estimated shipping
time - 3 - 6 business days depending on your location. Rates are calculated in the cart at time of checkout. |
Shipments
out of the United States |
Any
shipments out of the United States will be charged at actual
shipping rates provided by the US Postal Service as long
as there are no restrictions on roasted coffee being shipped
to the Country the order is being shipped to.
In order
to check rates, please go to the US Postal Service website
at www.USPS.com
and use the International Shipping Caculator.
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Password
Forget
your password?
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Email
service@FlyingBean.com
with your name. Your password will be reset and a new password
will be emailed to you shortly. Remember to change your password
when you login. |
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How
to Change Your Password |
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- Login
- Click on "Your Account" (left hand)
- Click on "Account Information" (center of page)
- Change information as necessary
- Click on [Submit]
- Your changes will be made immediately
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Returns
and Replacements
Due to Federal, State and Local laws, we cannot accept returns or exchanges on food products including, but not limited to: Coffee, Espresso, Tea, Candy, Powdered Mixes, and Baked Goods. If the item is defective, please
contact service@FlyingBean.com
for refund or replacement information.
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Privacy
Policy
Privacy
Information:
We are committed to protecting your privacy. We use the information
we collect about you to process orders and to provide a more
personalized shopping experience. Please read on for more
details about our privacy policy.
What
information do we collect? How do we use it? When you
order, we need to know your name, e-mail address, mailing
address, credit card number, and expiration date. This allows
us to process and fulfill your order and to notify you of
your order status. We do not sell, trade, or rent your personal
information to others. In summary we are committed to protecting
your privacy. We use the information we collect on the site
to make shopping at our site as easy as possible and to enhance
your overall shopping experience.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to
help analyze where visitors go and what they do while visiting our
website. Yahoo! may also use anonymous information about your visits to
this and other websites in order to improve its products and services
and provide advertisements about goods and services of interest to you.
If you would like more information about this practice and to know your
choices about not having this information used by Yahoo!, click
here.
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Security
of Your Information
Between
your browser and our server we use RSA 128 bit encryption
so that your information is transmitted to us securely. RSA
128 bit encryption is the highest level of encryption available
for general e-commerce today. The 128 bit encryption has never
been broken.
You can
tell that your information is being transmitted in an encrypted
form when you see the little lock at the bottom of your browser
become closed. Once your data has been transmitted to our
system we immediately pass it through to the credit card processor's
system, also using RSA 128 bit encryption. This all happens
within a couple of seconds. None of your credit card information
is stored on our server. That's why you have to enter it each
time you purchase on our website. Its an inconvenience we
dont like to present our customers, but we feel its in our
customers' best interest with regard to keeping their credit
card data safe.
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Search
for your Favorite Coffee |
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Be sure to "like" us on Facebook
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1 cup coffee
at home
$0.20
1
cup of coffee at your local coffee shop
$2.50 - $4.50
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Buy 10 Program
Free Pound when you buy 10 pounds at one time*
* cannot be combined with other promotional offers or discounts
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